We stand 100% behind the quality, durability, and performance of every appliance we ship 🌟📦. If something isn’t right with your purchase, our streamlined Return and Refund Policy has you covered 🤝⚡.
Return Window & Eligibility ⏱️📦
- 🗓️ 7-Day Window: Return or replacement requests must be submitted within 7 days of product delivery.
- 📦 Original Packaging: Items must remain unused, uninstalled, and in pristine condition with all outer boxes, styrofoam packaging, manuals 📖, accessories 🔌, and original warranty cards 🏷️ intact.
- 🚫 Exclusions: Items with physical abuse, water damage, cut cables, missing serial numbers, or unauthorized self-repairs are strictly non-returnable.
Damaged, Defective, or Incorrect Items ⚠️🚨
- 🔍 Inspect on Arrival: Please check the product packaging thoroughly upon doorstep handover 🚪.
- 📸 Report Quickly: If you receive a damaged or DOA (Dead On Arrival) unit, notify us within 48 hours with clear photos 📷 or unboxing video clips 🎥.
- 👨🔧 Technician Verification: For major home appliances requiring demo/installation (e.g., washing machines, hobs, ovens), any internal fault verified by the brand technician on installation will qualify for immediate, hassle-free replacement 🔄✨.
Refund Process & Timelines 💳💵
- 🔍 Quality Check: Once returned goods arrive at our warehouse and clear physical inspection, approval is granted within 24–48 hours ✅.
- ⚡ Processing: Refunds are processed within 3–5 business days 🗓️.
- 🏦 Credit Back: Funds will appear in your original payment source (bank account, credit/debit card, or UPI 📲) within 5–7 business days, depending on your bank’s clearance cycles 🏧.
How to Request a Return or Service 🛠️📩
- 🛍️ For order returns & cancellations: sales@annamappliances.com
- 🔧 For technical snags, repairs & replacements: service@annamappliances.com
